Frequently Asked Questions
Everything you need to know about your Mint & Lily experience.
What materials are used in Mint & Lily jewelry?
Our pieces are crafted from high-quality materials, including 18k gold plated stainless steel, sterling silver, and premium rose gold finishes. All items are hypoallergenic and lead-free to ensure they are safe for sensitive skin.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping within the United States usually takes 5-8 business days, while international shipping can take 10-21 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or custom-engraved pieces are final sale and cannot be returned unless there is a manufacturing defect.
How should I care for my jewelry?
To maintain the shine of your jewelry, avoid contact with harsh chemicals, perfumes, and lotions. We recommend removing your pieces before swimming or exercising and storing them in a dry place when not in use.
Do you offer a warranty on your products?
Absolutely. We stand by our quality with a 1-year warranty against any manufacturing defects. If your jewelry breaks or tarnishes excessively due to a production flaw, we will replace it for you.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.